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Target Companies

Fortune 100 to Non Profits to VC Startups

  • Managed Care Organizations & Claim Administrators
  • Medical Group Practices & Hospital Systems
  • Consumer Orientated Service Companies
  • Start Ups
  • Health Care Software & Services Companies
  • Non profits


Engagements
Strategic Planning
Advise organizations on opportunities and obstacles with your strategic plan and process:

  • If you have been successful in the past, what is your plan to ensure it continues?
  • If results are lacking - is it the vision, the process or the people expected to execute?
  • How do current organizational, external market and internal capabilities play into what you have accomplished and where you need to go?
  • Typical Engagements:
    • Sounding board for executive decision making
    • Business Plan Development
    • Rational priority setting & execution
Administrative and Operations Management
Your back office team is critical to the success of your organization. It is where people, process and systems come together in a very visible manner impacting your clients, your brand reputation and overall competitive cost structure.
  • Is your client service a point of competitive advantage or point of exposure?
  • Are performance problems related to disagreements between departments who can’t get on the same page?
  • Do resource or system issues lead to inconsistent service and an overall lack of results?
  • Typical engagements include:
    • Operational assessments  
    • Identifying and implementing Key Performance Indicators (KPI’s) that matter
    • Create and implement Client Service & Account Relationship strategies that drive better retention and  sales
    • Turnaround management
    • Expense reduction strategies and implementation
    • Improve operating results in Claims, Billing, RCM, Clinical Operations, Patient Services and Sales Administration
    • Overall administration and end to end PMO execution
    • M&A Due Diligence

Organizational Execution
Performance issues can be driven by a combination of factors:

  • Too many or poorly defined priorities.
  • Key projects that lack “buy in”
  • Deliverables that lack ROI or don’t drive value. 
  • The right work occurring in the wrong unit.
  • Organizational entitlement and lack of accountability.
  • Typical engagements include:
    • Objective review of management team & staffing levels
    • Connect critical business processes and with customer focused organization design and accountability
    • Integration management